IDEO: 4 Ways That Chinese Businesses Are Redefining Customer ...

Creative consumers: awareness, attitude and action 2012/03/04

This paper reports on the construction of a scale to measure a firm?s stance towards creative consumers; that is, customers who adapt, modify or transform a p...See it on Scoop.it, via Designing design thinking driven operations

Gary Hamel, Scott Keller and Colin Price: Beyond?Performance 2012/03/04

Gary Hamel talks with Scott Keller and Colin Price, authors of "Beyond Performance: How great organizations build ultimate competitive advantage", about the difference between short-term performanc...See it on Scoop.it, via Designing design thinking driven operations

IDEO: 4 Ways That Chinese Businesses Are Redefining Customer Service 2012/03/04

The Chinese word for service is fuwu (??), which everyone in China who?s older than 50 recognizes as part of the Communist slogan ?serve the people? (wei renmin fuwu, or ?????).See it on Scoop.it, via Designing design thinking driven operations

Go With The Customer?Flow 2012/03/04

The World of Services User Experience :: UXmatters 2012/03/04

See it on Scoop.it, via Designing design thinking driven operations

The Value of Thinking in a Do Culture 2012/03/04

We live in a culture that attributes reckless indifference to theory and learning lightly. That has consequences. Why? Because everyone is leading with solutions in search of a problem -- we don't stay with problems long enough to understand them.See it on Scoop.it, via Designing design thinking driven operations

IA TV: Don Norman on Engineering Design Education 2012/03/04

Don Norman: we need broad, multidisciplinary education and thinking: http://t.co/jTMh7nVu...See it on Scoop.it, via Designing design thinking driven operations

Five Lessons in Customer Management from Hospital?Operations 2012/03/04

I have spent the last week living in one of the best hospitals in the country and there has been a lot to observe, watch and learn, especially in the area of customer experience management. Life an...See it on Scoop.it, via Designing design thinking driven operations

Social CRM: Creating A Profit From New Customer Relationship Management?Strategies 2012/03/04

More business communications across the globe are happening through social networks and social CRM In fact most communications probably happen through Twitter, Facebook, or a blog post. This is wor...See it on Scoop.it, via Designing design thinking driven operations

Amazon.com: Marty Neumeier's INNOVATION WORKSHOP: Brand Strategy + Design Thinking = Transformation, DVD: Marty Neumeier: Movies & TV 2012/03/04

Amazon.com: Marty Neumeier's INNOVATION WORKSHOP: Brand Strategy + Design Thinking = Transformation, DVD: Marty Neumeier: Movies & TV (Marty Neumeier's INNOVATION WORKSHOP: Brand Strategy + Design Thinking = Transformation, DVD (DVD)See it on Scoop.it, via Designing design thinking driven operations

Make an App for That: Mobile Strategies for Retailers by Jeremiah Owyang on Feb 07,?2012 2012/03/04

It?s 2012 and you are STILL ignoring Social Customer?Service? 2012/03/04

Has Social Media Lost Its Finesse? | Social Media Today 2012/03/04

From Social to Business 2012/03/04

The future of online banking 2012/03/04

This series is brought to you by TurboTax Federal Free Edition. Last September, The American Bankers Association (ABA) announced that, for the first time, most ...See it on Scoop.it, via Designing design thinking driven operations

7 Ways To Improve Your Social Media Skills And Influence - Forbes 2012/03/04

Networked learning - Workforce Development Services: A new framework for providing training and learning support in organizations | Workforce Collaboration 2012/03/04

Nice framework by Jane Hart. I would argue that curation is becoming even more central to workplace learning and performance, and that it sits at the core of the three circles in Jane's second diagram.See it on Scoop.it, via Designing design thinking driven operations

Katri's Meaningful Experiences: From Social Intranet to Design Thinking 2012/03/04

Katri's Meaningful Experiences: From Social Intranet to Design Thinking http://t.co/CvMdpcUU...See it on Scoop.it, via Designing design thinking driven operations

Design Thinking Workshop: Designing a Nation of Entrepreneurial Engineers | Stanford Entrepreneurship Network 2012/03/04

RT @tseelig Innovation, Entrepreneurship, Design Thinking.See it on Scoop.it, via Designing design thinking driven operations

Top Twenty Design Thinkers | Design Thinking Exchange ? @ the ... 2012/03/04

Top Twenty Design Thinkers | Design Thinking Exchange http://www.designthinkingexchange.com/top-twenty-design-thinkers/ (Top Twenty Design Thinkers | Design Thinking Exchange http://t.co/6D7yhKx7?)?...See it on Scoop.it, via Designing design thinking driven operations

Source: http://serve4impact.com/2012/03/04/ideo-4-ways-that-chinese-businesses-are-redefining-customer-service/

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